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Return & Exchanges

Mulberry Park Silks - Returns and Exchanges Policy

No returns will be accepted after 30 days of tracked delivery.

Mulberry Park Silks wants you to be fully satisfied with every item you purchase online and is committed to excellent customer service. If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 30 days from when you received it. Restrictions apply, please see below for return guidelines.

All returns are subject to a 20% restocking fee (excludes items that are incorrect/defective).

Return Process - Please read all return information provided on this page
1. Complete the form at the bottom of this page or call us at (866)352-4522 with all information regarding your order and the item(s) you wish to return.
2. You will be contacted within 2 business days with an RMA (Return Merchandise Authorization) number and return information. *Do not attempt a return any item without first receiving a RMA #, your return will not be accepted.
3. Package the item(s) securely and be sure to include the packing slip and any original packing.
4. Ship the item to the return address given at step 2  and send us the return tracking number. Unless the item was defective or incorrect, you are responsible for any return shipping costs.
5. Once we receive your package, we will promptly process an exchange or issue a refund to your original form of payment in accordance to our return conditions (see below).

Returned merchandise must comply with the following condition guidelines:

  • Original packaging must be included with all returns.
  • Items must not have been used, washed, or altered in any way.
  • Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances and items such as cologne/perfume.
  • Items must be completely free of any Human Hair, Animal Hair, Dander, Dirt, etc.

Exchanges:

If you would like to exchange your item for another size or color, there will be a $15 Exchange Fee applied for pillowcases and scarves / $30 Exchange Fee for Sheet Sets in place of the restocking fee. Items must adhere to the same condition guidelines stated above.

Damaged or Incorrect Items:

If any item is damaged upon receipt please notify us immediately and we will make arrangements for a replacement. If an incorrect item was shipped in error we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you.

Outlet Item Returns Terms and Conditions:

Mulberry Park Silks is committed to bringing our customer the highest quality silk products, and we assure you that the products within our Outlet department meet those same high standards. Every item sold in our Outlet is new, but has either been removed from its original product packaging or is lacking the original packaging. However, these silks products have been closely inspected by our quality control team to make sure they are in perfect condition. If you are not satisfied in any way with the condition or quality of the item that you purchased from our Outlet, it can be returned for a full refund. You, the customer, will be responsible for all cost associated with returning the product back to us. If you have any questions about our Outlet products, please do not hesitate to call us at (866)-352-4522 ext. 2, and we can personally assist you.

Shipping Instructions:

Unless items are defected or incorrect, you are responsible for all return shipping costs. Mulberry Park Silks is not responsible for any items lost or damaged during transit. We always recommend that your items are shipped and insured for the full purchase price by a traceable carrier (e.g. UPS, USPS or FedEx).

Mulberry Park Silks will inspect all returned merchandise and return it to you without a refund if item does not comply with our standards. If we find the item returned to be in good condition we will refund you the purchase price less any shipping and restocking fees within 5-7 business days. You will be refunded in full if the return is the result of a manufacturer error.


Return Authorization Request Form

Thank you. You will be contacted within 2 business days with instructions for your return.
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